Legal
Enduata Camps Ltd — registered in the Republic of Tanzania, no. 179360888. Sakina Olosiva, Arusha, PO Box 12014, Tanzania.
Enduata Camps Ltd want to inspire complete confidence in you, so that when you book with us, you know you’re being looked after from beginning to end.
These Terms & Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with the respective invoicing company (“we”, “us”, “our”). Please read them carefully as they set out the Parties respective rights and obligations. Making a booking with Enduata Camps Ltd is taken as acceptance by the customer of the Terms and Conditions. Making payment of your deposit also signifies acceptance of the terms and conditions:
The holidays featured on our website and written information are operated by Enduata Camps Ltd (hereinafter called “EC”, “we” or “us”), which is registered in Tanzania under number 179360888.
The following conditions will form part of your contract with Enduata Camps Ltd so please read them carefully before you book.
In these Terms & Conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of and has the authority to represent all persons detailed in the itinerary that:
The terms and conditions together with all correspondence form part of your contract with Enduata Camps Ltd. This contract and any matters arising from it shall be governed by and interpreted in accordance with Tanzanian law and the courts of the United Republic of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.
A 10% deposit is required to confirm the booking, along with written confirmation including traveller names, arrival details, board basis, rooming and dietary requirements.
The remaining balance will be due no later than 60 days before arrival in camp. Late or non-payment will be liable for cancellation charges as below.
In the event that you cancel your booking, in full or partially, for any reason whatsoever Enduata Camps Ltd will levy cancellation charges as defined below.
Payments can be made by bank wire/transfer.
All prices published on enduatacamps.com are per person, based on two persons (unless otherwise stated) and quoted in US dollars (US$). Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost. Discount rates for children or peak-rates during the high/festive season are not included. All prices on the website should be used as a guideline only.
Enduata Camps Ltd cannot be held responsible for any changes or pricing errors. Enduata Camps Ltd will specify all costs in their invoices. The quotations are valid for 2 weeks.
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip to Tanzania. This insurance should include: medical expenses and repatriation expenses. Optional insurances are: cancellation or curtailment of the safari, emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money and goods. We reserve the right to cancel your holiday at any time should such a policy not be taken out by you.
It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport (Approximately $50 per person). This tourist visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country or online. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. Enduata Camps Ltd cannot be held liable for any visas, etc. not held by the guest, nor the cost of visas.
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangement. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Please carefully read your confirmation invoice and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
Matters influencing a surcharge would include, but are not limited to, increases in transportation cost e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at port or airport, or increases in park fees, reserve fees or concession fees. The price of your itinerary will be based on known cost at the date of issue of the itinerary. At any time before a full payment of your holiday has been made Enduata Camps Ltd reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary.
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing at the earliest possible date.
Compensation will not be payable and no liability can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one. A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday.
We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.
We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid.
Such events Enduata Camps Ltd are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airport or port, adverse weather conditions and all similar events outside our control. In circumstances amounting to force majeure we will not refund any money to you although if we can recover any monies from our suppliers we will refund these to you.
Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. Enduata Camps Ltd accepts no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to Enduata Camps Ltd, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. Enduata Camps Ltd accepts no liability for death, injury or illness that derives from carriage by air or sea.
If you have a problem during your holiday, please inform the camp manager immediately and they will endeavour to put things right. If your problem cannot be resolved locally you must send full details to Enduata Camps Ltd in writing within 28 days of your return home. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.
Enduata Camps Ltd accepts responsibility for ensuring your holiday is supplied as described prior to your departure and services provided will reach a reasonable local standard.
Enduata Camps Ltd shall:
Please note we cannot accept responsibility for any services which do not form part of our contract. The information contained in our brochure and website is correct to the best of our knowledge at the time.
We would remind customers that the infrastructure in developing countries may not be up to the same standard as other countries. Some resorts may experience the occasional power cut or water shortage.
Please note that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
In addition we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agent or where any losses, expenses, costs or other sum you have suffered relate to any business.
We accept responsibility for the negligent acts of our employees, agents and direct suppliers, which results in death, injury or illness. Our liability shall be limited to 200% of the holiday price for any claim other than those involving injury or death arising from our negligence. Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers liability to you. You should also note the carrier will rely upon its conditions of carriage, which may limit or remove the carrier’s liability to you and limit compensation under international conventions. Enduata Camps Ltd accepts liability as above only if a claim is notified to us in writing no later than one month after your return.
The Guest shall complete the Client Personal Booking Forms including detailing:
Our brochure descriptions and other information provided or made available often refers to “other activities and excursions”, which are available. These activities and excursions are not run nor controlled in any way by EC. They do not form any part of your contract with EC, even where we suggest or recommend particular operators/centres/trips and assist you in booking such activities or excursions in any way.
Accordingly we regret that Enduata Camps Ltd cannot accept any liability in relation to these outside activities and excursions. Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, on our website or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Enduata Camps Ltd has no liability for any such activity or excursion.
The Client hereby acknowledges, confirms and records that he/she understands the risk inherent in adventure travel in African destinations and associated activities. The client agrees and concedes that the Company, its representatives and employees shall not be responsible for loss or damage to possessions, or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever, unless directly caused by the Company’s negligence.
The Company’s camps are unfenced and are built to allow guests to enjoy the natural environment and are situated in Wildlife Areas. This presents real dangers and risks to guests of suffering bodily injury, illness and even death or damage to property arising from amongst other things travelling in an open vehicle, the presence of wild, unpredictable, and dangerous animals, insects, fish, and reptiles. Accordingly, entering a Wildlife Area and undertaking and/or participating in any Activity offered in these areas is done so entirely at the guests own risk.
The Company shall not be liable to the guest or any of their dependents, spouse, life partner, children, travel agent, tour operator, tour organiser or intermediary that organised or was involved in arranging the travel activities for any claim of whatever nature or cause in connection with the provision of the services (whether in contract or delict) and whether for damages for personal injury, illness (including but not limited to any communicable disease), harm, death or disability, loss of support, damages, and loss of property however arising, including acts of negligence.
Each guest will be required to sign a camp Indemnity, Waiver and Disclaimer form. Guests arriving at camp will receive a safety briefing and are required to acknowledge such safety briefing when signing the Indemnity, Waiver and Disclaimer form.
Questions? Email info@eduatasafaris.com.
